Consumer Protection Law (Amendment No. 68) (Telephone Service for Canceling a Transaction with an Airline) Bill
Translated from Hebrew: הצעת חוק הגנת הצרכן (תיקון מס' 68) (שירות טלפוני לביטול עסקה עם חברת תעופה)
TL;DRA proposal to apply the duty of telephone service for canceling transactions to airlines as well, with a waiting time of up to eight minutes.
Translated from Hebrew
What does the bill do?
The proposal extends the consumer protection duty to provide free telephone service to airlines that hold a commercial operating license in Israel as well. The duty will apply only to inquiries on the subject of canceling a transaction, and only to consumers who contracted directly with the airline and did not buy a ticket through a travel agent. The maximum waiting time to receive a human response will be eight minutes. The law will take effect five months after its publication and will also apply to transactions concluded before it.
The votes on this bill
Coalition 64 seats
Opposition 56 seats
Tap an MK for detailsChanged position between readingsOnly MKs who held a seat on the day of the vote are shown